Privacy Policy

This Privacy Policy is incorporated by reference into Higi’s Terms of Use. The term “Higi,” “we,” and “us” includes higi health LLC and our affiliates and subsidiaries. The Privacy Policy explains how Higi may collect, use, and disclosePersonal Information we obtain through the Higi Service.


"Higi Service” means any websites, mobile applications, and other services orprograms under the control of Higi, including and Higistations. The Higi Service provides a platform that gives you the ability to store,track and share your own Personal Information, including certain health-relatedinformation, and toaccess information and resources about your health andwellness.

“Personal Information” is information that identifies, relates to, describes, iscapable of being associated with, or could reasonably be linked, directly orindirectly, with you or your household, such as your name, email address, IPaddress, telephone number, and broader categories of information such as yourhealth information and internet activity.

“Body Measurements” means statistics, that we collect about you when you usethe Higi Service, such as weight, body mass index, body composition, bloodpressure and pulse measurements, and other similar information. BodyMeasurements are not Personal Information unless we are able to associate yourBody Measurements with your Personal Information or we can otherwiseidentify you by your Body Measurements.

“Answers” means the answers you provide to Higi when you take health riskassessments or respond to a questionnaire or survey that you take on a Higistation. Answers may include Personal Information.

“Your User Content” means the information (which may include PersonalInformation) that you may post, submit, upload, publish, display, transmit, orotherwise share with other users through the Higi Service.This may includedata, text, files, sound, photos, videos, graphics, artwork, comments, and “likes.”


Depending on how you use the Higi Service, we may collect the followingcategories of Personal Information from or about you:

Identifiers, such as your name, email address, Higi account password, date of birth, zip code, mailing address, and profile photo;
Customer Record Information, such as your gender, physical characteristics, your health or medical information, pharmacy information, account numbers, account information and Answers;
Protected Characteristics, such as your age, medical conditions, and disabilities;
Internet or other Electronic Network Activity Information, such as your interactions with the Higi Services;
Geolocation Information, which is information that can be used to identify your device’s physical location, such as its GPS coordinates, Wi-Fi, or Bluetooth technology;
Profile Information, such as your preferences, characteristics, and behaviors; and
Other Information that you provide while using the Higi Services.


We collect Personal Information from you in two ways–(i) information that youprovide to Higi and (ii) information that we receive from third parties.

We collect the Personal Information that you provide to us:

We also collect some Personal Information about you from third parties.

We may combine the Personal Information from these sources with PersonalInformation that we already have in our possession.


We use the Personal Information that we collect to:

While we may use Personal Information we collect for marketing or other purposes as described in this Privacy Policy, we will not rent, sell, or share Personal Information about you with third parties to directly market to you unless we obtain your consent.  We also will not share Body Measurements for off-site marketing purposes unless we obtain your consent. We do not sell Personal Information about you to other people or nonaffiliated companies, unless we have your permission. We also do not provide any Personal Information to any third-party ad networks.


We may share the Personal Information we have collected with:


When you visit the Higi Service, we and third parties that provide certain functionality on the Higi Service, such as Google, may engage, receive and record information from Higi stations and server logs from your browser, including your IP address, and from cookies and similar technology.This information is used to improve the quality of the Higi Service, such as to store your preferences or customize the Higi Service. Higi will not share individualized Body Measurements for use in advertising and personalization outside of the Higi Service without your permission. A cookie is a small piece of text sent to your browser by a website that you visit, to help the website remember information about you, like your account settings. Most browsers allow you to block and delete cookies. However, if you do that, the Higi Service may not work properly. By using the Higi Service, you are authorizing us to gather, parse, and retain such data related to the provision of the Higi Service.

Do Not Track Signals: Higi does not track users over time and across third party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT)signals. However, some third party sites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting such sites, you can set the DNT signal on your browser so that third parties (particularly advertisers) know you do not want to be tracked.


We will retain and use your Personal Information as necessary to provide you the Higi Service, comply with our legal or contractual obligations, resolve disputes and enforce our agreements.  We take steps to ensure that your Personal Information is treated securely and in accordance with this Privacy Policy. Unfortunately, the Internet cannot be guaranteed to be 100%secure, and we cannot ensure or warrant the security of any information you provide to us.

By using the Higi Service or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Higi Service. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Higi Service or sending an email toyou. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please notify us at


If you no longer desire to use the Higi Service, you may delete your account by going to, logging in to your higi account and selecting “Delete your Higi Account.”When you delete your account, you are requesting that your account and the Personal Information stored therein be permanently deleted from the Higi Service. You should only delete your account if you are sure you never want to reactivate it. Please note, certain Personal Information you have provided may continue to exist in de-identified or aggregate form that cannot be used to identify you.


We do not knowingly collect, maintain, or use Personal Information from children under 13 years of age, and no part of the Higi Service is directed to children under the age of 13. If you learn that your child has provided us withPersonal Information without your consent, you may alert us at If we learn that we have collected any Personal Information from children under 13, we will promptly take steps to delete such information and terminate the child’s account.


Under the California Consumer Privacy Act of 2018 (the “CCPA”), certain California residents have the following rights:

Note that generally, Higi has collected and disclosed the categories of information identified in Section 2 (“PERSONAL INFORMATION WE COLLECT”) in the last 12 months. Higi has not and will not sell your Personal Information. If our practices change, we will update this Privacy Policy in accordance with Section 12 (“CHANGES TO OUR PRIVACY POLICY AND PRACTICES”) below.

To exercise the rights described above, please submit a request to us by visiting  or by calling us toll free at 866-818-8793.

We will take steps to verify your identity before processing your request to know or request to delete.  We will not fulfill your request unless you have provided sufficient information for us to reasonably verify you are the person about whom we collected Personal Information. If you have a Higi account, we may use our existing account authentication practices to verify your identity. If you do not have a Higi account, we may request additional information about you to verify your identity.

We will only use the PersonalInformation provided in the verification process to verify your identity or authority to make a request and to track and document request responses, unless you initially provided the information for another purpose.

You may use an authorized agent to submit a request to know or are quest to delete. When we verify your agent’s request, we may verify both your and your agent’s identity and request a signed document from you that authorizes your agent to make the request on your behalf. To protect yourPersonal Information, we reserve the right to deny a request from an agent that does not submit proof that they have been authorized by you to act on their behalf.

We will not discriminate against you for exercising any of your CCPA rights, however we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your Personal Information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time. Shine the Light. California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send us an electronic message through our website or write us at our address listed on our website.


By using the Higi Service, you will transfer data to the UnitedStates.  The Higi Service is designed for and intended for use only inNorth America.If you are visiting from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your information to the United States and processing globally. By providing your information you consent to any transfer and processing in accordance with this Policy. By choosing to use the Higi Service or visit Higi’s websites or otherwise provide information to us, you agree that any dispute over privacy or the terms contained in this Privacy Policy will be governed by the law of the state of Illinois and the adjudication of any disputes arising in connection with Company or the Higi Service will be in accordance with the Terms of Use.


We may amend this Privacy Policy to reflect changes in the law or our practices. When we make changes to this Privacy Policy, we will post the updated Privacy Policy on our website and on the Higi Service and modify the“Last Updated” date. If we make material changes to this Privacy Policy, we will make reasonable efforts to notify you in advance, such as by emailing you at the address we have on file or posting a notice on the Higi Service. Your continued use of the Higi Service following the posting of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to periodically review this page for the latest information on our privacy practices.


If you have any questions or concerns about this Privacy Policy or the use of your information, or to modify or update any information we have received, please contact

You may contact us at:
Higi Health LLC
100 S. Wacker Drive Suite 1600
Chicago, IL 60606